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How to manage underperformance in the workplace

Employees are the key ingredient to the success of any business or organisation – but what should employers do if they aren’t performing as well as they should?

Underperformance can occur when an employee is failing to do their job properly, or is being disruptive within the workplace and impacting those around them. It may be a result of:

Underperforming by employees or poor performance at work can include:

The best way to address an issue like this and to ensure that all are performing to their best is to have regular meetings and discussions about performance and goals. Providing feedback and support can also assist people in meeting their responsibilities and performance expectations while working.

Benefits of addressing performance issues by taking a best practice approach to your business or organisation can include:

Here’s a simple 5 step approach to handling underperformance:

  1. Identify the problem – note down behaviors, issues and occurrences in the workplace by the employee and why it is an issue that needs to be addressed.
  2. Assess and analyse – consider how serious the issue is, how long the problem has been in the workplace, and what the gap is between what’s expected and what’s being delivered.
  3. Meet with the employee – Inform the employee of what the meeting will be about beforehand so that they can prepare for it. Make sure that the meeting is held confidentially and in private.
  4. Agree on a solution – Work together with the employee to come up with solutions; employees and employers should also agree to a performance plan that records these solutions for employees to work towards.
  5. Monitor and Review – Once a plan is in place, make sure that the employee follows through. Ensure any training or support is provided that was promised, continue giving feedback and encouragement and plan a follow up meeting to see how they are travelling.

https://www.fairwork.gov.au/tools-and-resources/best-practice-guides/managing-underperformance

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