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Conflict resolution tips for leaders

Workplace conflict is inevitable, which is why you must manage arguments between your staff to keep your office environment professional and productive.

Establish office rules of engagement
Your code of conduct and workplace policies should make your job easier as a manager. Clear expectations for how staff interact with one another is key to setting the tone for workplace discussions, especially when they get heated.

Encourage employees to resolve conflicts
As a manager, you will not have time to get involved in every argument that breaks out in the office. You should encourage your staff to practice their conflict resolution skills so that in the future they will be able to solve their problems with their colleagues.

Referee the conflict
If your employees cannot resolve their dispute, you may have to step in. If you see that the conflict is escalating, bring the employees into your office for a face to face chat. You may help resolve the conflict by forcing each employee to listen to the other side and encourage a collaborative solution.

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